DIY - I

Delivery

Your order will be delivered within 10 working days. Our packages are shipped with PostNL and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively PostNL will try two more times to deliver the package.

Returns

If for any reason, you are not satisfied with your online purchase, you may return unused articles within 14 days of receipt (own expense). Online orders can not be returned to stores. To arrange a return, simply send us an email to the following emailaddress: customerservice@claesiversen.com. We will email you back with full instructions on what to do next.

Once we receive your returned items, all goods will be inspected. Articles must be returned undamaged and the original labels must be attached. Any item in unsuitable condition will be rejected. We will refund the returned goods within 14 days to the account you paid with. Returning costs are on your expense. Since we are not responsible for any items that are sent to us in error, we recommend using a postal service that insures the value of the returned products or provides a tracking number.

Feel free to contact us if you need any help or advice.

Telephone: +31 (0) 20 845 99 10

Email: customerservice@claesiversen.com